terms and conditions
1. Acceptance of Terms
By accessing or using Hiveku (“we,” “our,” or “us”), you (“User,” “you,” or “Customer”) agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, you must not use our services.
2. Description of Service
Hiveku is an AI-powered platform that provides voice, phone, and chat agents to assist with conversion, sales, support, and operations. We also offer tools to embed AI agents into websites, identify traffic (via Dynamizer), and integrate via API.
3. Eligibility
To use Hiveku, you must be at least 18 years old and able to enter into legally binding agreements. By using our services, you represent that you meet these requirements.
4. Account Registration
- Provide accurate information
- Keep your login credentials secure
- Notify us of any unauthorized use of your account
You are responsible for all activity under your account.
5. Subscription & Payments
- Hiveku charges a flat monthly subscription fee of $499/month, plus usage-based pricing for specific services (e.g., call minutes, traffic data, extra agents).
- You authorize us to charge your selected payment method.
- All fees are non-refundable unless stated otherwise.
- Usage fees are billed monthly or according to your selected billing cycle.
6. Use of Services
You agree to use Hiveku only for lawful purposes. You may not:
- Attempt to reverse engineer, copy, or resell our platform
- Use Hiveku to transmit harmful, abusive, or fraudulent content
- Violate the privacy or data of any individual or entity
- Interfere with platform functionality or infrastructure
We reserve the right to suspend or terminate accounts for misuse.
7. AI Agent Behavior & Responsibility
Hiveku AI agents are trained on your inputs and publicly available data. While we aim for high performance, you are responsible for reviewing and approving any critical interactions, outputs, or automations.
You acknowledge that AI-generated content may not always be accurate or appropriate.
8. Traffic Identification Disclaimer
The “Dynamizer” feature may identify visitor data using third-party data sources. We make no guarantees regarding the accuracy or legality of these identifications in all jurisdictions. You are responsible for using this data in compliance with applicable laws (e.g., GDPR, CCPA).
9. Intellectual Property
- All Hiveku content, branding, technology, and software are the exclusive property of Hiveku and its licensors. You may not reproduce or use our IP without written permission.
- You retain ownership of your content and uploaded data.
10. Termination
- You may cancel your subscription at any time. We may terminate your access with or without cause, particularly for violations of these Terms.
- Upon termination:
- Your access will be revoked
- Data may be deleted after a grace period
11. Disclaimers
- Hiveku is provided “as is” and “as available”
- We do not guarantee uninterrupted access or error-free performance
- We are not liable for decisions made based on AI agent responses
12. Limitation of Liability
To the maximum extent permitted by law, Hiveku shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform.
Our total liability shall not exceed the amount paid to us in the past 12 months.
13. Indemnification
You agree to indemnify and hold harmless Hiveku, its affiliates, and team members from any claims or damages resulting from your use of the services, violation of these terms, or misuse of AI outputs.
14. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict of laws principles.
Any disputes will be resolved in the courts located in Plano, Texas.
15. Changes to Terms
Hiveku reserves the right to update these Terms. Changes will be posted on this page with an updated effective date.
Continued use after changes constitutes acceptance of the new Terms.
16. Contact Us
For questions about these Terms, contact: