We're sorry to see you go. This page explains how to delete your Hiveku account and what happens to your data when you do.
This action is permanent and cannot be undone
Once your account is deleted, all of your data — including sites, marketing history, AI memory, and billing records — will be permanently removed. Export anything you need before submitting a request.
How to Request Deletion
To delete your account, send an email to our support team from the email address associated with your Hiveku account. We verify ownership before processing any deletion request.
Send from your account email to: support@hiveku.com — use subject line "Account Deletion Request"
What Gets Deleted
Account & Profile
Your login, name, email, and account preferences
Sites & Projects
All websites, pages, assets, and code repositories
AI Memory
All stored brand context, ICP profiles, and AI training data
Marketing Data
SEO history, PPC reports, campaign settings, and social accounts
Visitor Intelligence
All de-anonymized visitor records and lead data
Workflows & Automations
All configured automations, triggers, and scheduled tasks
What We May Retain
We may retain certain records where required by law or for legitimate business purposes — including:
Billing and transaction records (required for tax compliance, typically 7 years)
Abuse or fraud prevention logs
Anonymized, aggregated usage statistics (not linked to your identity)
These records cannot be used to identify you in any marketing or product context. For full details, see our Privacy Policy.
What to Expect
1
Submit your request
Email support@hiveku.com from your account email address.
2
Identity verification
We'll confirm the request came from the account owner within 1–2 business days.
3
30-day grace period
Your account enters a 30-day deletion window. You can cancel within this period by contacting us.
4
Permanent deletion
After 30 days, all data is permanently and irreversibly removed from our systems.
The full process takes up to 30 days from the date we verify your identity.
Questions?
If you have questions about the deletion process, want to export your data before deleting, or would like to discuss alternatives (like pausing your account), our team is happy to help.
