See every review in one inbox and reply with a draft written for you. Ask happy customers for a review, and measure how customers feel with NPS and CSAT surveys.
A review funnel: every customer rates first, unhappy ones reach your team privately, and everyone still gets the review link.
A short path that ends on your review page.
Set who sees each step and how the rating is drawn.
No review gating: the review link shows to everyone.
Reply to Google and Facebook reviews from Hiveku, starting from a draft written by AI.
Yelp, Trustpilot and Tripadvisor reviews come in once a day; Hiveku links you to reply on the site.
Show only the reviews that still need a reply.
Save a great review as a testimonial in one click.
Review requests
Ask for Reviews the Right Way
Send a review request by email or text to contacts from your CRM, a list of addresses or a CSV file. A review funnel asks each customer to rate you first. Unhappy customers can reach your team privately, and everyone still gets the link to leave a public review.
Google Business Profile results: calls, directions, website clicks and views.
How people find your listing, day by day.
Calls, directions and website clicks from your profile.
Surveys
Surveys: NPS and CSAT
Ask how likely customers are to recommend you, or how a delivery went. Send a survey by email or text, or share its link, and the answers are scored for you.
NPS and CSAT with their standard wording, or your own questions.
Each survey stays a draft until you send it.
The helpdesk can ask how it went once a ticket is resolved.
A new survey answer can start a workflow.
A survey's questions: the standard NPS question plus your own follow-up, with send, results and deliveries beside them.
Standard NPS wording, plus your own follow-up.
Send it by email or text when you are ready.
Surveys: NPS, CSAT and your own questions, delivered by email or text and scored automatically.
Start from NPS, CSAT or your own questions.
NPS and CSAT surveys, in draft until you send them.
Inside Hiveku: Happy Customers, Followed Up
Reviews and surveys connect to the rest of Hiveku. Workflows follow up on answers, review requests go to contacts from your CRM, and great reviews can become testimonials, website widgets and draft social posts.
Ready-made automations, grouped by what they do.
Start from a working template.
From client onboarding to weekly reports.
Templates grouped by job.
One customer's record: calls, emails, meetings, notes, tasks and invoices in one timeline.
Who they are, who owns them and where they came from.
Calls, emails, meetings and notes in one timeline.
The Marketing hub: journeys, customer profiles, before/after grids, content, brand and media in one place.
Journeys, customer profiles, before/after grids and content, each with its own pictures.
The brand guide and the media library sit beside them.
Everything your marketing has made, counted at the top.
A campaign draft: subject, sender, audience and the email itself, with a test send, quality check and dry run before anything goes out.
See the email as subscribers will.
Subject, sender and audience, with checks before it goes.
Hear From Every Customer
Reviews and surveys are part of every plan, from $39 a month. Yelp, Trustpilot and Tripadvisor syncs count toward your plan's research lookups.
