Hiveku Phone: Make and Take Business Calls in Your Browser
Hiveku has a phone built in. Dial customers and teammates from the CRM, the helpdesk or the call log, and pick up when a call comes in, with nothing to install. Recorded calls land on the customer's record with a transcript and an AI summary, and when nobody can answer, the AI receptionist can pick up.
- Calls in the browser
- Mobile app and desk phones
- Voicemail and texts
- AI receptionist
- Call tracking
- Number porting
A Phone in Every Hiveku Tab
Once phones are on, each teammate with access to calls gets a phone in the browser the first time they open Hiveku. It signs in by itself and shows Ready. Click Call on a contact, or open the keypad from the page header and dial.
A keypad in the header
The phone button sits at the top of the CRM, the helpdesk, Communications, billing, contracts, project boards and Hiveboards. Dial a number or a teammate's extension.
Click to call
Call, text or start a video meeting from a contact's page, or from any row of your contact list.
The controls you expect
Mute, hold, keypad tones, and transfer straight away or after a word with your teammate.
Two calls at once
Answer a second call while you are on one, switch between them, or merge them into a three-way call.
Know who is calling
An incoming call shows a card on any dashboard page, with the line they called and a link to their CRM record when they are a contact.
Wrap up in a click
When the call ends, save a note and an outcome: Connected, Left voicemail, No answer, Callback requested, Qualified or Not interested.
Recent calls and your team
The phone's tabs show recent calls with missed ones in red, your voicemail and texts, and which teammates are free, ringing or on a call.
Rings once, in every tab
Answer in one tab and the others stop ringing. If the connection drops, the phone reconnects by itself.
The Call Ends. The CRM Already Has the Summary.
Calls happen in the same app as your CRM, so nobody types up notes afterwards. With recording on, each call goes onto the contact's timeline with its recording, transcript and AI summary, and missed calls land there too. Every voicemail on every number lands in one inbox, with a transcript and an AI summary.
Summary, transcript, recording
Each recorded call keeps its audio, a transcript and an AI summary, a click apart. Recording is one switch for every call.
Outcome and sentiment
Every call is marked with its outcome, and each recorded call with its sentiment.
Voicemail you can read
Search voicemail by caller, number or what was said, and filter to the unheard messages. Each new message is emailed as it arrives, unless you switch that off.
A greeting for each mailbox
Upload a greeting, or type one and pick a natural voice to read it.
Words that matter
List up to 100 words, like "cancel" or a competitor's name. Hiveku spots them in every call transcript and shows them on the call log and in analytics.
Recaps by email
After each AI receptionist call, your team gets one email and an alert, with the transcript. Switch recaps on for your team's own calls too.
Text Customers From Your Business Number
Each conversation stays in one thread, and you can pick it up in the phone, in Communications or on the customer's CRM record. When your team uses the helpdesk, texts arrive as tickets beside your chats.
Two-way texting
Text from your business number with templates and merge fields, photos and GIFs. Replies come back to the same thread.
A text when you miss a call
Switch it on and Hiveku texts anyone whose call was missed or went to voicemail, so the lead does not go cold.
Texts your team can work
With the helpdesk on, an incoming text opens a ticket or joins the customer's open one, with notes only your team sees.
Registered, and STOP respected
Register your business for texting (10DLC) from inside Hiveku. Numbers that texted STOP can't be texted.
An AI Receptionist That Answers When You Can't
Point a number at the AI receptionist, or let it pick up when nobody answers, and it answers in your business's name. It screens spam, takes messages, books appointments and puts callers through to the right person. Each message lands in the CRM as a note or task, with an alert and an email to your team. Your website assistant can also talk out loud with visitors in your website chat, with its own name, greeting and voice.
Answers from what you tell it
It answers from your business details, your website pages and the knowledge bases you choose, with the greeting and voice you pick.
Screens out spam
It turns away robocalls and spam. With abusive callers it gives one warning, then ends the call, or whatever you choose.
Takes a proper message
It gets the caller's name and callback number, reads the details back, and saves the message to the CRM as a note or task.
Books and puts callers through
It books callers into real openings on your booking calendar, and puts them through to the right person from a directory you set.
Each plan allows AI receptionist minutes every month: 20 on Starter, 300 on Standard and 1,000 on Premium. They count as call minutes. See pricing
Every Call Goes to the Right Person
Each number rings a person, a ring group, a call queue, a phone menu, voicemail or the AI receptionist. When someone has more than one phone, a call to their number rings the browser, the Hiveku mobile app and their desk phone at the same time.
Phone menus
Press 1 for sales: each key goes to a person, a ring group, another menu, voicemail or the AI receptionist. Calls after hours can go somewhere else.
Ring groups
Ring everyone at once, in order or in turns, and choose where the call goes when nobody answers.
Call queues
Hold music, a place-in-line message, a longest-wait limit and a choice of who takes the next call.
Mobile app and desk phones
Add the Hiveku mobile app or a Yealink, Polycom or Grandstream desk phone, or have an extension ring an outside number, like a cell phone.
The caller ID you choose
Pick the number each person shows when they call out, use the account's default number, or hide it.
Keep your numbers
Move your numbers over from your current provider. Most moves finish in one to three weeks, and the numbers keep working the whole time.
Each Hiveku account has its own phone system, with its own numbers, extensions, call log and AI receptionist. Agencies give each client its own account, so each client's calls stay with that client. Hiveku for agencies
Call Tracking: Which Ad Made the Phone Ring
Put tracking numbers on your website. Each visitor sees one number from your pool and keeps it for the visit. When they call, Hiveku ties the call to the source, campaign and keyword that brought them in, and to the page they landed on.
Local Swap
Show each visitor a number from their own area code when your pool has one.
Sent back to your ads
Calls from an ad click go back to Google Ads, Microsoft Advertising or Meta as conversions, and to Google Analytics, so your campaigns learn which clicks make the phone ring.
Listen, then decide
Each tracked call keeps its source, campaign, keyword and recording, so you can hear what the ad brought in.
Missed Call? Send a Text. Voicemail? Create a Task.
Calls and texts start workflows like anything else in Hiveku: a finished call, a missed call, a voicemail or an incoming text. Send a text, create a task or a ticket, or update the contact.
911, Fraud Caps and Caller Names, Built In
Phone fraud, spam labels and 911 rules cause trouble quietly. Hiveku caps outbound calling spend each day, requires a verified 911 address for every local number, and lets you register your business name on each local number.
911 on every local number
Hiveku phones can call 911. Every local number needs a verified 911 address, and your account accepts the 911 notice before it buys or moves in numbers.
A daily cap on outbound calls
If a login is ever stolen, outbound calling stops for the rest of the day once that day's spend reaches the cap: $5 a day on Starter, $50 on other plans.
Your business name on each local number
Type your business name for each local number and Hiveku registers it with the carriers, who show it when you call, usually within 24 to 72 hours. It also walks you through the free caller registry and call signing, which are done outside Hiveku.
A recording notice
Callers in two-party-consent states hear a recording notice at the start of the call.
Block a number
Add spam and robocall numbers to your block list, and their calls are turned away before any phone rings.
Who can do what
Roles decide who can make calls, hear recordings, send texts and change how calls are routed.
Inside Hiveku: Where Your Calls Go Next
A call rarely ends with the call. The receptionist books into your booking calendar, follow-ups land in CRM tasks, and the assistant on your website answers visitors and can take a live call.
Add Phones to Your Hiveku Account
Phones come with every paid plan. An account owner or admin switches them on in Communications, and you can bring the numbers you already have: they keep working while they move over.
Local numbers are $1.50 a month each, the 911 fee included. Toll-free numbers are $5 a month, and their incoming calls cost 3 cents a minute more. Starter allows 1 number, Standard 10 and Premium 50. Call minutes included each month: 500 on Standard and 2,000 on Premium. Past those, and on Starter, calls are 5 cents a minute. Each text you send is 1 cent, and incoming texts are free.
Related: CRM · Helpdesk · Ads · Automation
