Voice Is Part of the Platform — Not a Third-Party Add-On.
Owned SIP stack, browser softphone, call recording, transcription, AI summary, CRM auto-log. One vendor. One bill. Calls that become CRM activities the moment they hang up.
No software install. No SIP client config. No 'has anyone here used Linphone?' Slack thread. Sign in, your extension is live.
Active call
Maria Kim · Acme Corp
+1 (555) 234-1098
M
02:14 · Recording
A real PBX, just running in your browser.
Per-tenant SIP credentials, encrypted at rest
Browser softphone provisioned on Clerk login when voice is enabled
Desk + mobile dial via originate-then-bridge with caller-ID enforcement
Live presence: see who's on a call, who's available, who's away
Inbound calls ring the right person based on routing rules you set
Hold, transfer, voicemail, conference — all the table-stakes
Calls become CRM activities
The Call Ends. The CRM Already Has the Summary.
Recording uploads to storage. Deepgram transcribes. Claude summarizes. The activity row lands in your CRM contact's timeline. By the time you walk back to your desk it's already there.
Call ends
User hangs up the softphone
Recording uploaded
Encrypted audio to storage
Deepgram transcript
Word-level timestamps + diarization
AI summary
Key points, next steps, sentiment
CRM activity row
Linked to contact, type='call'
Inbound call · Maria Kim
2m 14s · Recorded · Today, 10:42 AM
CRM activity
AI Summary
Maria called to confirm her quarterly subscription renewal. Asked about adding 2 user seats. Asked for an updated invoice with the new total. Next step: send updated invoice; flag for finance team.
Transcript snippet
"...so we're adding two more reps next month and I want to make sure the renewal covers them. Can you send me an updated invoice?"
The math
Replaces What You'd Otherwise Stitch Together.
CallRail for call tracking. A hosted PBX for the actual calling. A separate transcription provider. Custom integration glue to get any of it into your CRM. Or all of it, in one stack.
The stitched stack
CallRail (call tracking)~$45/mo
Hosted PBX (per seat)~$30-100/mo
Rev / Otter (transcription)~$15/mo
Zapier glue → CRM~$20/mo
Engineering time to wire it up10-30 hrs
Four vendors. Three integrations. Zero of them know about your CRM.
Hiveku Voice
SIP stack + softphone (per seat)
Recording + Deepgram transcription
AI summary on every call
CRM activity row, automatic
Workflow triggers on missed/voicemail
One vendor. One bill. Already knows about your CRM.
Safe by default
We Won't Let You Skip the Safety Steps.
Voice fraud, spam labeling, and emergency-call compliance are the kind of problems that quietly accumulate until they explode. We block the failure modes before they reach your bill or your phone reputation.
STIR/SHAKEN-grade caller-ID
Outbound calls signed with attestation. Reduces 'Spam Likely' labeling and protects your business number's reputation.
Toll-fraud guard
Per-tenant daily outbound cap. Compromised credentials can't run up an international-call bill overnight — they hit the cap and stop.
E911 hard gate
We refuse to leave a DID active without a verified emergency-services address on file. No 'forgot to fill out the form' edge case.
Workflow integration
Missed Call? Fire an SMS. Voicemail? Create a Task.
Voice events are first-class workflow triggers. Compose them with the same builder you use for form submissions, calendar bookings, Shopify orders, and review submissions.
Workflow: Missed-call follow-upACTIVE
Inbound call missed
Voice trigger · any DID
trigger
Wait 2 minutes
Give them a chance to call back
step
Send SMS follow-up
"Sorry we missed you. Reply YES to schedule a callback."
